Did you know that each time your staff doesn’t call someone back, it costs you $200?On average, you miss about 35% of the calls that postcard campaigns generate. These missed calls from clients, return or potential, are due to a few controllable factors: they are missed before you open, when you’re at lunch, closed for the night, or when you don’t have the correct phone system to handle multiple incoming calls. Missed calls shouldn’t equate to lost clients. Understanding the value of a missed call and then working with your staff to act accordingly is vital to maintain the level of business you need.Our data shows that when your office staff calls a potential client back they have a 20% close ratio – making each call worth $200 to your practice. Equipping and preparing your staff to correctly handle these business sensitive situations should be paramount.Here are some ways to empower your professional dental staff:

Call Back