Frequently Asked Questions
What are the specifications for the direct mail pieces?
- 6x11 & 8x11: 9PT Gloss Cover Stock, Double-sided Gloss Aqueous Coating
- 5.625x4.25 Plastic Gift Cards: 30 mil Laminated
Why do the colors on my mailer look different than they did on the screen?
Screens use the RGB color model (Red, Green, Blue) to display colors, while printing uses the CMYK color model (Cyan, Magenta, Yellow, Key/Black). These two color models have different gamuts, meaning they can represent different ranges of colors. Some colors that are achievable on screens may not be accurately reproduced in print, leading to slight variations in the final output.
I made a mistake on my mailer design. Is it too late to fix it?
It depends on the production stage. If we haven’t printed your job yet, then we typically can make modifications. Once the creative is in printing we are not able to make any changes.
Is there a limit to the mailing quantity?
You can mail whatever quantity that fits into your budget. Quantities above 3,000 would benefit from our marketing consultant driven campaigns.
Can I send direct mail to my own list of addresses?
Absolutely! You can either upload your own customer database or utilize our route selector to identify ideal target areas.
How do I know when my postcards have been mailed?
Keep an eye on your account for status updates. An email notification will be sent once your order has been dispatched. USPS delivery may take up to 10 business days, depending on location.
Can I cancel a mailing after I’ve completed my order?
Orders cannot be canceled once they have entered the production phase.
I have a question not on this list. How can I talk to a live person?
You can contact our team by calling us at 470-291-5047.
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