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Call Scoring

Dental Office Call Scoring

Did you know that over half of the new leads generated through ad campaigns are lost during the first phone call? That means the majority of potential patients who call your dental office never end up in your chair. With UpSwell’s dental office call scoring, you will increase the bottom line by converting more prospective clients into new patients. This is why we listen and score every call based off 7 key metrics, providing you with complete transparency into the quality of calls from your campaigns.

How We QA Dentist Office Calls

Not sure how to measure the performance of your front office staff? Many dentists do not have a defined metric, but we developed 7 Key Performance Indicators (KPI) –– based on what we have heard while scoring over one million phone calls –– that we use to evaluate the performance of your dental staff. It is essential to know how your staff is performing to help them improve.

Our 7 KPI’s range from whether or not the office staff identified themselves, to whether or not the staff asked the caller to set up an appointment. We have done the research, and found that staff members who consistently ask for appointments have significantly higher close ratios than those that do not.

How the Scoring Software Works

    • Your calls are recorded and prepared for scoring in an HIPAA compliant environment
    • Our team of call scorers receive the call and rate it on the 7 KPIs
    • We create detailed reports about your office staff, indicating areas where they are performing well and where there is opportunity to get better results.
    • Your coach utilizes that analysis to congratulate your staff on what they’re doing well.

    Call scoring for your dental office will let us know who needs help with what. This way we can provide your staff the support they need to effectively optimize your return on investment. It’s time to get started on fully capturing the value of your marketing campaigns. Call us at 866-790-3197 to begin call scoring today.

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    Dental Postcard Design That Converts

    With over 16 years of data, we know what images, headlines, and offers drive the most response. We’ll design a custom dental postcard for your practice or refine one you already have. Every design is thoroughly reviewed and triple-checked before it goes to print.
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    Dental Postcard Printing That Stands Out

    Your postcards won’t just look good, they’ll feel professional too. We use high-quality stock and vibrant printing techniques to give your dental postcards a premium finish that reflects the quality of your care. From glossy finishes to custom sizes, we handle it all.
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    Smarter Mailing Lists for Dental Postcard Marketing

    Success starts with sending the right offer to the right home. Our AIM approach — Analyze, Identify, Market — creates a custom mailing list based on key demographics, including income, age, and family status. It's the difference between hoping and knowing your dental postcard will land with the right audience.
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    Reliable Postage and Delivery for Dental Postcards

    We handle all the logistics, so you don’t have to. That means properly addressed postcards, postage prepaid, and direct delivery to your local USPS for fast and efficient distribution. Every dental postcard marketing campaign is tracked from print to the mailbox.
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    Call Tracking for Your Dental Postcard Campaigns

    Track how many calls come directly from your dental postcards with unique phone numbers and real-time call data. We’ll help you measure the ROI of your campaign and see which offers actually drive patients to call.
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    Call Scoring That Improves Dental Postcard Marketing Conversions

    Getting the phone to ring is only half the equation. We score incoming calls from your dental postcard marketing campaign to identify missed opportunities and train your team to convert more leads into booked appointments.
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    Direct Mail Reporting You Can Use

    Get complete visibility into how your dental postcards are performing. From calls and conversions to ROI projections, we deliver simple, actionable reports that help you understand your results and optimize your next campaign.
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    A Marketing Team That Knows Dental Postcards

    You’ll work with a team that lives and breathes dental postcard marketing. We’ve managed thousands of campaigns and know how to position your practice for success. From creative direction to offer strategy, we’ve got your back.
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    Staff Coaching That Supports Your Dental Postcard Marketing Campaign

    Great marketing only works if your front desk can close the deal. We provide front office coaching and phone training to help your team handle incoming leads with confidence, so your dental postcard campaigns turn into real growth.
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    Ready to grow your dental practice?

    Get started with a Free Marketing Assessment

    Be on your way to more patients within 48 hours with our Free Marketing Assessment. Learn the best opportunity for your dental practice from one of our marketing specialists.

    Get Started

    June 1st - September 3oth

    50% OFF

    Digital Management Fees
    for 3 Months! 

    $750 value!

    SAVE 50% NOW

    *This offer is for customers who have not previously used UpSwell’s digital marketing services for PPC Search or Social Media Ads. The Digital Splash promotion requires a minimum 3-month commitment to either social media ads or pay-per-click, and a media spend of at least $1,000 per channel. A one-time new customer set up fee of $150 will be charged upon signature of the contract. Contact UpSwell Marketing for details.