Know how are your calls being handled.

Call Scoring

Dental Office Call Scoring

Did you know that over half of the new leads generated through ad campaigns are lost during the first phone call? That means the majority of potential patients who call your dental office never end up in your chair. With UpSwell’s dental office call scoring, you will increase the bottom line by converting more prospective clients into new patients. This is why we listen and score every call based off 7 key metrics, providing you with complete transparency into the quality of calls from your campaigns.

How We QA Dentist Office Calls

Not sure how to measure the performance of your front office staff? Many dentists do not have a defined metric, but we developed 7 Key Performance Indicators (KPI) –– based on what we have heard while scoring over one million phone calls –– that we use to evaluate the performance of your dental staff. It is essential to know how your staff is performing to help them improve.

Our 7 KPI’s range from whether or not the office staff identified themselves, to whether or not the staff asked the caller to set up an appointment. We have done the research, and found that staff members who consistently ask for appointments have significantly higher close ratios than those that do not.

How the Scoring Software Works

    • Your calls are recorded and prepared for scoring in an HIPAA compliant environment
    • Our team of call scorers receive the call and rate it on the 7 KPIs
    • We create detailed reports about your office staff, indicating areas where they are performing well and where there is opportunity to get better results.
    • Your coach utilizes that analysis to congratulate your staff on what they’re doing well.

    Call scoring for your dental office will let us know who needs help with what. This way we can provide your staff the support they need to effectively optimize your return on investment. It’s time to get started on fully capturing the value of your marketing campaigns. Call us at 866-790-3197 to begin call scoring today.

    Request A Free Marketing Assessment

    Design

    Customized, effective dental postcard design.

    Printing

    Premium quality dental postcard marketing.
    i

    Mailing List

    AIM: Analyze, Target, Achieve Results!

    Postage/Delivery

    Efficient, tracked dental postcard delivery.

    Call Tracking

    Dental call tracking to track conversions.

    Call Scoring

    Dental call scoring improves conversions

    Reporting

    Track key performance metrics for your campaigns.

    Marketing Team

    Premium quality dental postcard marketing.

    Staff Coaching

    Training enhances dental staff efficiency.

    Ready to grow your dental practice?

    Get started with a Free Marketing Assessment

    Be on your way to more patients within 48 hours with our Free Marketing Assessment. Learn the best opportunity for your dental practice from one of our marketing specialists.

    June 1st - September 3oth

    50% OFF

    Digital Management Fees
    for 3 Months! 

    $750 value!

    *This offer is for customers who have not previously used UpSwell’s digital marketing services for PPC Search or Social Media Ads. The Digital Splash promotion requires a minimum 3-month commitment to either social media ads or pay-per-click, and a media spend of at least $1,000 per channel. A one-time new customer set up fee of $150 will be charged upon signature of the contract. Contact UpSwell Marketing for details.

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